Are you an Apple iPhone or Mac device user? Check this out.
Apple has issued a recall on wall plug adapters designed for use in countries such as Argentina, Australia, Brazil, New Zealand, continental Europe and South Korea.
The company said in rare cases such adapters may break and possibly cause electric shock when touched.
Twelve incidents worldwide have been documented.
An affected two-prong plug adaptor had either four or five characters or no characters on the inside slot where it attached to the main Apple power adaptor. These adapters were shipped with Mac and some iOS devices between 2003 and 2015 and were also included in the Apple world travel adaptor kit.
Customers are advised to discontinue use of affected devices. The recall did not affect any other Apple AC wall plug adapters designed for Canada, China, Hong Kong, Japan, United Kingdom, United States or any Apple USB power adapters.
Affected Adapter Prong Types
|Round thin pins,
slightly slanted inward
|Round thick pins||Flat angled blades||Round thin pins|
Note: The countries and regions listed are some examples of supported locations for that adapter. Adapters may be used in additional countries.
Apple Exchange Process
Please choose one of the following options below.
- Exchange your adapter(s) at your local Apple Store (Genius Bar reservation recommended) or an Authorized Apple Service Provider.
- Contact Apple Support.
We will need to verify your Mac, iPad, iPhone or iPod serial number as part of the exchange process so please find your serial number in advance.
Depending on the product, you can find your serial number:
- On the surface of your product.
- In iTunes, if your product syncs with iTunes.
- On a Mac, by choosing About This Mac from the Apple menu.
- On an iPhone, iPad, iPod touch, or iPod, in Settings > General > About.
If you don’t have your product or it won’t turn on
- You can find your serial number on the surface of your product.
- If you have your product’s original packaging, you can check the barcode to find the serial number.
- If you have an iPhone, iPad, iPod touch, or iPod, you can find the serial number from the Devices tab in iTunes preferences.
- You can also find your product’s serial number on the original product receipt or invoice.
Online at My Support Profile
Although Apple doesn’t have a process to track or flag lost or stolen product, you can use My Support Profile to find a list of serial numbers that have been purchased or registered with your Apple ID.
- Go to My Support Profile (available in the United States and Canada).
- Sign in with your Apple ID.
- View your purchases in My Products.
Customers who purchased a World Travel Adapter Kit should use one of the options above to exchange their affected parts.