Chinese Government Program Aimed At Reducing Chinese Tourists’ Bad Behavior

Chinese tourists will be monitored by its government for misbehavior incidents out of the country, and this information will be passed onto travel agents and tour operators to choose if they want to do business with the traveler once again.

The program was brought forth by the National Tourism Administration in an effort to decrease or eliminate the number of violent or disruptive behavior occurrences by traveling mainland tourists.

Li Jinzao, NTA chairman, said the data given to travel companies gives them the power to decide if they should work with the customer or not. This classification system will begin during the second quarter with data that includes the amount of complaints hotels and attractions have reported and how they were handled and the amount of customers pleased with the end result.

Over the past several years, there have been a significant number of high profile and embarrassing incidents involving Chinese tourists engaging in bad behavior. This has dented the reputation all around the world.

In a flight that originated from Bangkok, traveling to Nanjing, a video went viral after a passenger through scalding hot water and noodles at a Thai stewardess and threatened to blow the plane up after getting into an argument.

In another incident, a plane nearly had to turn back after a fight broke out between four women on a flight from mainland China to Hong Kong due to a noisy baby.

Last month, an Xiamen Air flight had a safety scare when a Chinese passenger yanked open the emergency exit just before it was to take off. The passenger wanted some “fresh air”.

Chinese authorities have talked about this issue previously. Wang Yang said Chinese tourists talk loudly in public, cross roads when traffic lights are red, spit wherever they want and other kinds of uncivilized behavior. He said it damages the reputation of Chinese people and can have an overall negative impact.

The Chinese government, in 2013, introduced new laws to mainly regulate tour operators. A clause was included that informed Chinese tourists that they had to behave wherever they chose to go in the world.



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