Airports That Offer Best Passenger Service

It’s been well-publicized item in the news about airports that become terrible places to get delayed flights.

Let’s check out the other end of the table: which airports offer genuine passenger service, without the frills of fountains, mile-wide shopping arcades and endless food options?

The 2014 Airport Service Quality Awards by the Airports Council International (ACI) aims to answer that question. It is a Montreal-based non-profit organization which has 591 members operating in 1,861 airports in 177 countries. It surveyed over half-million passengers before they board their flights and ask them questions related to their stay in the airport such as check-in procedure, security, food and beverage services, and more.

The survey feedback becomes a gauge in determining which airports performed performed better than others.

Angela Gittens, director general of ACI World said airports are more than simply points of departure and arrival and serving passengers has become very crucial in maintaining success.

So here are the the results of the ACI survey, with airports categorized according to region, size, and improvement.

Best airport by region
Africa: SSR International Airport, Mauritius
Asia-Pacific: Incheon International Airport, Seoul, South Korea
Europe: Keflavik International Airport, Iceland
Latin America-Caribbean: Jose Joaquin de Olmedo International Airport, Guayaquil, Ecuador
Middle East: Queen Alia International Airport, Amman, Jordan
North America: Indianapolis International Airport, Indiana, United States

Best airport by size
2-5 million passengers per year: Jose Joaquin de Olmedo International Airport, Guayaquil, Ecuador
5-15 million passengers per year: Haikou Meilan International Airport, Hainan, China
15-25 million passengers per year: Gimpo International Airport, Seoul, South Korea
25-40 million passengers per year: Indira Gandhi International Airport, New Delhi, India
Over 40 million passengers per year: Incheon International Airport, Seoul, South Korea

Best small airport by region*
Africa: Upington Airport, South Africa
Asia-Pacific: Langkawi International Airport, Malaysia
Europe: Murcia-San Javier Airport, Spain
Latin America-Caribbean: Culiacan International Airport, Sinaloa, Mexico
North America: Victoria International Airport, British Columbia, Canada

*Fewer than 2 million passengers per year

Best improvement by region
Africa: SSR International Airport, Mauritius
Asia-Pacific: Netaji Subhas Chandra Bose International Airport, Kolkata, India
Europe: Pulkovo International Airport, St. Petersburg, Russia
Latin America-Caribbean: Las Americas International Airport, Santo Domingo, Dominican Republic
Middle East: Queen Alia International Airport, Amman, Jordan
North America: San Antonio International Airport, Texas, U.S.

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